Jobs

Jumpseller is a SaaS solution for small business to manage their online business. We focus on making e-commerce easier for everyone, so businesses can focus on what they do best: building and selling their products. Today, merchants use the Jumpseller platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, on mobile, on social networks and through different e-commerce channels.

At Jumpseller you will find a startup environment in which your contributions matter and you are enabled to grow professionally. Our team is collaborating from 2 offices, one in Porto, Portugal, and another in Santiago, Chile, and our working culture is international.

The role

We are looking for a Software Developer to join our growing team. We look for skilled & dedicated people who share our passion for building a product that millions of people use.

You are

• A bachelor/master in Informatics (or related);
• Proven professional experience in OO programming and web development;
• Attentive to details, delivering quality code which is maintainable, efficient and reliable;
• Experienced in MySQL, or other relational databases;
• Familiar with version-control and automated testing tools;
• Used to work in JSON/XML/CSV formats and have no issues with HTML/CSS;
• Experienced in Ruby or Ruby and Rails (the right candidate will be considered without this experience);
• Excellent in English communication and teamwork.

You will

• Work in an informal environment, for a global market;
• Strive to write clean, modular, flawless and scalable code responsible to handle millions of records;
• Design new features from ground-up, from a given set of specs;
• Build automated tests for your code while help improving and maintaining our current test set;
• Be directly involved with our Customer Support Team, resolving technical issues and understand how to improve our service;
• Take responsibility, autonomy and ownership of your work.

Who we are

Jumpseller is an e-commerce cloud solution, allowing any small and medium size business to easily create their online store and run their e-commerce business without technical help.

The role

We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.

We mostly need help on replying to our merchants via email, and occasionally via phone, from 11.00am to 8.00pm (Chile Time, GMT-3). It's a regular 40 hours/work per week. Weekend shifts between team members are necessary.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.

This will start as remote position and move into a presencial position at some point during 2021 in our Santiago de Chile office

You are

• Passionate, caring and empathic person, who likes to listen and solve other people's problems;
• Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
• An advanced computer and Internet user, with previous experience creating or editing Websites, Blogs, in Customer Support or in Marketing roles;
• Excellent in communication and teamwork;
• Spanish native speaker.

You will

• Help merchants setting up their e-commerce solution;
• Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
• Meet with key customers, on the phone or personally, presenting Jumpseller and help them solving their e-commerce doubts and problems;
• Document & automatize replies for frequently asked questions;
• Gauge the usability of new and existing features, and making constructive suggestions for change;
• Take responsibility & ownership of your work.

You have

• A relevant bachelor/master degree is appreciated but not mandatory;
• Demonstrated previous professional experience on Support or Marketing roles;
• Advanced computer skills, from an user perspective;
• Ability to communicate clearly in writing and orally in English;
• Written fluency in all Portuguese, English & Spanish languages is a big plus;
• Programming experience is a plus.

Who we are

Jumpseller is an e-commerce cloud solution, allowing any small and medium size business to easily create their online store and run their e-commerce business without technical help.

The role

We are looking for a Financial Manager to join our growing team. We look for skilled & dedicated people who share our passion for building a product that millions of people use.

You are

• Profile with strong analytical orientation, autonomy and sense of responsibility;
• A passion for problem solving and a proven track record of developing new processes and solutions from scratch;
• Ability to thrive in a fast-moving, ambiguous work environment and navigate through change;
• Willingness to take ownership, get your hands dirty, and help out where needed.

You have

• A bachelor/master in Management, Economics or Accountancy (or related fields);
• Minimum 2 years in related functions;
• Ability to communicate clearly in writing and orally in English;
• Written fluency in all Portuguese, English & Spanish languages is a big plus.

You will

• Developing KPIs and delivering actionable management reporting;
• Preparing annual investment plans and ongoing financial forecasts;
• Preparing monthly financial variance analysis and communicating performance;
• Financial management via Quickbooks, cost centers, reconciliation and financial reporting;
• Work with external accountants and auditors to ensure the accuracy of financial statements;
• Work with external consultants and main stakeholders on applying and managing public incentives, like PT2020.